Author Topic: Billings boats - Customer Service excellent!  (Read 2442 times)

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ddraigmor

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Billings boats - Customer Service excellent!
« on: January 07, 2008, 04:01:17 »
Just a quick note of praise for Billings.

I was having trouble getting some replacement parts for a second hand 'Zwarte Zee' I purchased and, in desperation, e.mailed Billings last night (Sunday). This morning I received an e.mail not only telling me the part numbers but offering to send them on. No mention of cost thouigh I will be only too happy to pay!

Now that is service! In a commercial world gone mad where time is money, the e.mail from Erik Hagman of their Customer Service Team deserves a mention.

Well done Billings!

Jonty
« Last Edit: January 11, 2008, 16:09:12 by ddraigmor »
“The good seaman weathers the storm he cannot avoid, and avoids the storm he cannot weather”

Footski

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Re: Nillings boats - Customer Service excellent!
« Reply #1 on: January 07, 2008, 06:28:53 »
I must admit....Those Nillings are really good models and a great company that has been around for years...Not too sure about Billings though????

Sorry Jonty, just my weird sense of hunour.   As you can tell I never jit the qrong ley.

Varry
Barry

manxman

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Re: Nillings boats - Customer Service excellent!
« Reply #2 on: January 07, 2008, 10:26:26 »
See you've still not got your spell checker working Barry!   :D
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ddraigmor

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Re: Billings boats - Customer Service excellent!
« Reply #3 on: January 11, 2008, 16:10:14 »
Eek! It's changed now!

Today - two days after they said they would - they sent me the entire spue with new tyow bows, ladders, bollard bases - and two shiny bollards. All free.

Now that is service second to none!

Jonty
“The good seaman weathers the storm he cannot avoid, and avoids the storm he cannot weather”